At Smart Cart, we take pride in the quality of every product we sell. Because of this, we operate a strict no-refund policy on all purchases.
All items are covered by our product guarantee: if a product is used correctly and as intended, and it fails to perform as described, we will work with you to resolve the issue. This may include a replacement or repair, at our discretion, once the issue has been verified.
We do not offer refunds for:
- Change of mind after purchase
- Products damaged due to misuse, mishandling, or failure to follow usage instructions
- Items that have been used beyond assessing basic functionality
To raise a product concern, please contact us within 48 hours of delivery via WhatsApp (0704 513 7342) or email (Smartcart.com.ng@gmail.com) with your order number, a description of the issue, and supporting photos or videos where applicable. Our team will review each case individually.
By placing an order with Smart Cart, you acknowledge and agree to this policy.
